Refund policy
Last Updated: August 2026
At Snowy Babe, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in the original packaging.
- Include proof of purchase or your order number.
To request a return, please contact us at:
All returns must be approved by our customer support team before being sent back.
Return Address
Please contact our customer support team to receive the correct return address and return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos of the item and its packaging.
We will review the issue and, where applicable, provide a replacement or refund.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of opened or used personal care or intimate products, including:
- Sticky Insert Bras
- Disposable Feminine Care Bags
- Any opened personal care or intimate products
We also do not accept returns for:
- Gift Cards
- Final Sale Items
- Clearance Products
Exchanges
If you would like to exchange an unused product, please contact us before sending anything back.
Once your return is approved, you may place a new order for the replacement product.
European Union Customers
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of delivery, in accordance with applicable consumer protection laws.
Returned items must be unused, unopened, and in their original packaging, subject to applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your refund is approved, it will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
If you have not received your refund after 15 business days, please contact us at:
Contact Us
If you have any questions about our Return & Refund Policy, please contact us.
Snowy Babe Customer Support